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Making sense of the intersection between media, society and technology

Michael Jackson’s death makes journalists of all of us

The Iranian protests and the death of Michael Jackson signal a shift in the flow of news and the role of the audience. In both cases, much of news and information trickled online in fragments, via Twitter, blogs, Flickr and YouTube.

In the past, only the journalist would have access to these fragments. Their role would be to contact sources, assess and verify the information, and put together a definite account of what happened to be delivered as a package to the audience, in print or in a broadcast. This process would take place over the course of a day.

In the age of the internet, the public is increasingly being asked to take on this role, and often at a much faster pace.

Take the death of Michael Jackson. There was an explosion of activity on Twitter, much of it commenting on the validity of reports from TMZ and the Los Angeles Times that the superstar had died.

People turned to mainstream media, both on TV and online, to try to verify what they were hearing.  In a sense, the public were acting like journalists, following up news tips and cross-checking sources in an attempt to verify the information they were getting.

The same process took place during the Iranian protests.  With increasing restrictions on journalists, information about rallies, arrests and deaths were coming out via social media, leaving both journalists and the public to sort through the often conflicting accounts.

As the New York Times noted, “essentially, the news tips that reporters have always relied upon are now being aired in public”.

This does not mean there is no longer a role for the professional journalist. If anything, the need for a professional who can authenticate and contextualise the news is greater than ever before.

But there is also a need for a media-literate public, who has the ability to decipher the wealth of information coming to them. When big news breaks, we are all taking on the mantle of the journalist.

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Filed under: internet, journalism, social media , ,

How Twitter creates social bonds with the Iranian protesters

Where is my vote? Iran election protest at UN ...
Image by Steve Rhodes via Flickr

Social media is clearly playing a crucial role as a communication and networking platform in the protests in Iran over the election results.

Much of the media attention has focused on the role of Twitter, with even talk of a Twitter Revolution taking place in Iran.

There is no doubt that Twitter has emerged as a powerful tool, used by protesters to organise, report and share what is happening on the ground in Iran.  And it demonstrates how new technologies allow people to bypass censorship by authoritarian governments.

But Twitter is more than a way to transmit information.  As a form of social media, Twitter is also a way to connect.

In this case, the content of an individual tweet may be less important than the emotional and relational content being transmitted. Researchers describe this distinction as contents-oriented communication versus connectedness-oriented communication.

The stream of tweets from Iran are creating a loose relationships between the people sending out the messages and those following them.

The effect is to create social bonds between people inside and outside of Iran.  Perhaps the clearest sign of this is the appeal for people to switch their location on Twitter to Tehran and change their time stamp to Iranian time.

The raw, unfiltered and immediate nature of Twitter is engaging people in shared experiences, even if they are miles away from Tehran.

What is unknown is the strength of these social bonds and whether the sense of connectedness created by social media such as Twitter will have an impact on events on the ground.

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Filed under: internet, journalism, social media , , , , ,

Please vote in the BC New Media PopVox awards

PopVox awards posterA couple of projects that I am involved in are up for BC New Media PopVox awards.

The awards are part of  Vancouver Digital Week, designed to celebrate the digital media industry in British Columbia.

The hyperlocal news website produced by UBC School of Journalism students, TheThunderbird.ca, is nominated in the Best Student Project award.

We are also nominated in the Best Digital Learning Initiative (Instructional Design) category for a digital learning initiative using CoveritLive to turn the traditional lecture into a participatory experience for students.

The PopVox Awards is a New Media BC initiative and are decided by popular vote.  I would appreciate your support by voting for the projects.

You can vote for our entry for Best Student Project here and for Best Digital Learning Initiative here.

Voting takes place until April 30, 2009. Thanks for taking the time and good luck to all entrants.

Filed under: academics, innovation, journalism, social media , , , ,

Twitter adds depth to Austin Symposium on Online Journalism

One of the highlights of the International Online Journalism Symposium at UT Austin in Texas this weekend came right at the end, once many people have left to enjoy the nightlife.

All-round online journalism expert Charlotte-Anne Lucas wrapped the two days of discussions by reflecting on the back-chat that was taking place on Twitter.

Her presentation captured the essense of the symposium, as well as illustrating how the reaction from audience.  The discussion on Twitter using the hashtag #isoj was one of my highlights from the conference, as it provided an additional layer of context to the presentations and panels.

It turned the one-to-many model of traditional conferences into a many-to-many model that added depth and raised the level of engagement.

Here’s Charlotte-Anne Lucas’ presentation:

Filed under: academics, internet, journalism, social media , , , ,

Has mobile come of age for news?

Everyone seems to be talking about mobile as the future for media at day two of the International Online Journalism Symposium at UT Austin in Texas.

So I asked the Twitterverse: Is news on cellphones is coming of age or is it hype? Here are a selection of the responses:

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Filed under: Mobiles, internet, journalism, social media , ,

How citizen media is creating a new news cycle

Speaking at the International Online Journalism Symposium at UT Austin in Texas, Rachel Nixon, Global News Director at NowPublic.com talked about a new news cycle.

The ability of people to witness and report the news to their network – Facebook, Twitter, etc – creates a emerging news cycle, argued Nixon.

In the past, she said, someone would witness an event, tell a reporter, who would filter and process the information, before feeding it back to the public as a produced news story.

Now people can share with each other what they saw or experienced, but “90% of the time, these people are not journalists.”

Nixon wanted to dispel some of the misconceptions about the notion of “citizen journalism”: primarily the idea that amateurs would replace professionals.

The people who come to NowPublic do so to share, discuss and be part of a community.

“There is not an army of people who want to be deployed at the drop of a hat,” she said. Instead that are a multiplicity of voices that are speaking online.

She described so-called “citizen journalism” as a global intelligence network that can enhance professional journalism.  The role of the reporter is to wrap themselves around this social media network.

Nixon explained how NowPublic has developed a tool called Scan, described as a listening engine for the live web, which aims to make sense of the wealth of information online.

She showed the early version of this tool and showed a mock-up of a new prototype that aims to add a layer of meaning to the stream of information in social media.

(Full disclosure: Rachel is also my wife).

Filed under: citizen journalism, internet, journalism, social media ,

The BBC’s Paul Brannan on how journalists are tapping into social media

The second panel at the International Online Journalism Symposium at UT Austin in Texas brought together a range of voices to discuss how journalists are engaging in the conversation online.

It featured one of my former colleagues, Paul Brannan,  emerging platforms editor at the BBC News website, who started off by emphasising that social media is going to be at the heart of journalism in the future.

The BBC is well-known for its approach towards user-generated content. Brannan highlighted the citizen videos of alleged police violence during the recent G20 protests in London as an example of how people are now able to “make the news”.

But Brannan warned that one of the perils of engaging with social media is that some people will be out to trick the media, so you needto check, check and recheck.

Verification is one issue, but the other is being too successful at appealing for user content. During heavy snow fall in Britain over the winter, the BBC received more than 35,000 photos.

“How do you cope with that level of content?’ asked Brannan.

Overall, Brannan was positive about the potential contribution of social media to journalism, talking about how micro-blogging serivces like Twitter can provide a real-time stream of information.

Filed under: BBC, academics, internet, journalism, social media ,

Follow the 10th Online Journalism Symposium online

The 10th International Symposium on Online Journalism starts on Friday 17 April at UT Austin  and I’m planning to blog and Twitter from the two days of discussions on the state of online journalism.

The conference is unusual as it brings together journalists, news executives and academics from across the world.

The event kicks off with a keynote by Paul Steiger, the former editor of The Wall Street Journal, who in 2008 founded the non-profit, investigative journalism, ProPublica.org.

Over the course of the two days, there are speakers from the BBC, New York Times, Washington Post, and National Public Radio, as well as academics who are at the leading edge of research into online journalism.

I am fortunate to be moderating a panel on Saturday bringing together researchers from Latin American and Spain.  My wife, Rachel Nixon, Global News Director at NowPublic.com, is speaking on Friday on a panel about social media and community.

No doubt many others will be blogging from the event, and there is a Twitter hashtag #isoj. The symposium will also be webcast so you’ll be able to follow the panels live too.

Filed under: academics, internet, journalism, social media , ,

Video: Journalism fund-raising experiment pays off

The Vancouver-based Tyee online publication has raised almost $15,000 in donations since it asked readers to give money to pay for provincial election coverage.

The experiment has exceeded the expectations of Tyee editor David Beers, who expects contributions to hit $15,000.  That amounts to double its monthly reporting budget.

The appeal comes as Canwest, the owner of the two Vancouver daily newspapers (the Vancouver Sun and Province) is cutting costs and negotiating with creditors on a CDN$3.7 billion debt.

The Tyee also asked its donors to tell it what matters most to them. After the initial few days, corruption topped the list of issues, followed closely by environment, housing/homelessness/poverty, and education.

In this interview, Beers talks about the reasons behind the appeal and whether this is a potential new funding model for journalism.

Filed under: journalism, new media, social media , , , , ,

The skills that online journalists need to succeed

This video interview with Alan Murray, executive editor of The Wall Street Journal Online, is timely for the j-schoolers graduating in a few week’s time and for the new crop of students getting ready to come to journalism school.

In the interview by Nieman Journalism Lab, Murray talks about what he looks for when in online reporters:

In the digital area, you do want people who can be very fast and are willing to, you know, post multiple times a day and to multitask.

An additional skill is know how to market your work, balancing “maximum search engine hits” and producing something that  “that’s uniquely valuable”.

Essentially Murray is talking about journalism plus.

Filed under: education, journalism, multimedia, social media , , ,

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